Investor Charter

This page summarises the Investor Charter applicable to Investment Advisers. [[Replace with the latest SEBI-prescribed Investor Charter text, verbatim.]]

Vision and mission

Vision: To invest in securities market with appropriate knowledge and in a manner that safeguards the interests of investors.

Mission: To provide unbiased, suitable and well-documented advice, and to protect investors’ interests at every stage of the relationship.

Services provided to investors

• Onboarding of clients, including KYC and risk profiling
• Execution of a written investment advisory agreement
• Providing investment advice that is suitable to the client’s risk profile
• Disclosure of all material information, risks and conflicts of interest
• Periodic review of the client’s portfolio and advice as agreed
• Maintaining confidentiality of client information

Rights of investors

• Right to privacy and confidentiality
• Right to transparent practices and fair and equitable treatment
• Right to adequate and accurate information about the services and fees
• Right to receive advice suitable to your risk profile
• Right to terminate the advisory agreement as per its terms
• Right to raise a grievance and have it resolved in a time-bound manner

Grievance redressal mechanism

1. Write to our Grievance Officer — details on the Grievance Redressal page.
2. If not resolved satisfactorily, lodge a complaint on SEBI SCORES.
3. If still unresolved, initiate dispute resolution through the SMART ODR portal.

Investor responsibilities — Do’s

• Always deal with SEBI-registered intermediaries and verify registration on the SEBI website
• Pay fees only through banking channels and keep receipts
• Read the advisory agreement and all disclosures carefully
• Provide accurate information for risk profiling and update it when circumstances change
• Ask questions and seek clarification before acting on advice

Investor responsibilities — Don’ts

• Don’t deal with unregistered entities or fall for promises of guaranteed returns
• Don’t share your trading or banking passwords or OTPs with anyone
• Don’t make payments in cash or to personal accounts
• Don’t act on tips, rumours or unsolicited messages on social media

Complaints data

Complaints data is updated by the 7th of every month.

Data for the month ending [[Month YYYY]]

Trend of monthly disposal of complaints

Trend of annual disposal of complaints